Warranty & Refund Policy
Warranty Overview
The Shelvas LLC Warranty Policy applies only to products purchased directly from our official online store (shelvas.com). To ensure your product is authentic and covered, please purchase exclusively through our official store.
We take product quality very seriously. Each of our models undergoes rigorous testing before mass production, and every unit is inspected before shipping.
Since smartwatches and similar electronic devices consist of thousands of components and rely on both hardware and software, occasional issues may occur. We are committed to supporting our customers and provide a 365-day quality warranty from the date of delivery.
30-Day Money-Back Guarantee
We want you to shop with confidence. If you are not satisfied with your purchase from Shelvas LLC, you may request a return within 30 days of the order date, subject to the conditions below.
Return Authorization (Required)
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A Return Merchandise Authorization (RMA) must be requested within 30 days
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Please email support@shelvas.com with your order number and return reason
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Returns sent without approval may be refused or delayed
Refund & Return Conditions
To be eligible for a return:
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Products must be unused and in the same physical condition as received
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Items must not be broken, damaged, altered, or show signs of use
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All accessories, manuals, and original packaging must be included
Refund Method by Return Reason
1. Quality Issues (Full Refund or Replacement)
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Defective item
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Damaged in transit
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Incorrect item received
➡ Eligible for refund, replacement, or store credit, after verification
2. Non-Quality / Preference-Based Returns
Examples include:
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Changed mind
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No longer needed
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Ordered by mistake
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Did not like style, fit, or performance
➡ Eligible for store credit or exchange
➡ A 10% transaction fee and A 15% restock fee will be deducted
➡ Customer is responsible for return shipping
Preference-based returns are not considered product faults.
Time Limits & Exceptions
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Return requests after 30 days are handled case by case and are not guaranteed
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Holiday Exception: Orders placed in November and December may be returned until January 31 of the following year or 30 days, whichever is shorter.
Non-Refundable Items & Fees
The following are non-refundable:
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Shipping and handling fees
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Gift wrapping
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Taxes, duties, customs, or VAT
Incomplete Returns
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Missing accessories, packaging, or documentation may result in:
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A 15% restocking fee, or
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Deduction of the retail value of missing items
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Refund Processing Time
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Refunds are processed within 4 weeks after we receive and inspect the return
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Refunds are issued to the original payment method, unless otherwise specified
Chargebacks & Dispute Policy
Customers are encouraged to contact Shelvas LLC before initiating a credit card chargeback.
Chargebacks filed without first attempting resolution through our return process may delay resolution by 75–90 days and may result in account restrictions.
We reserve the right to dispute chargebacks where products were delivered and policy terms were clearly disclosed.
365-Day Repair Warranty
Unless otherwise stated on the product page, Shelvas LLC products include a 365-day repair warranty from the delivery date.
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Customer is responsible for shipping the product to us
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Shelvas LLC covers shipping back after repair
Warranty Void If:
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Damage results from misuse, accidents, or improper operation
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Unauthorized repairs or modifications are performed
Not Covered Under Warranty
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Products without proof of purchase
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Lost or stolen items after delivery
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Products outside the warranty period
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Non-quality issues reported after 30 days
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Free or promotional items
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Purchases from unauthorized resellers
DOA (Defective on Arrival)
If your item arrives defective or damaged, contact us within 2 days of delivery.
Case 1: Physically Damaged Item
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Email photos of the product and packaging
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After verification, we will offer a free replacement
Case 2: Not Functioning
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Email us at support@shelvas.com with your order number and a quick note about what's happening. Our team will respond within 24 hours and arrange a replacement — a photo or short video helps us diagnose it faster.
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After we verify the issue, we'll send you a free replacement.
Missing Items on Arrival
If anything's missing from your order, email support@shelvas.com with your order number — we'll ship the missing item right away, free of charge. A photo of the package helps, but isn't required.
Order Cancellations
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Orders may be canceled within 24 hours at no charge
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After 24 hours, a 10% handling fee applies to cover payment processing costs
Please review your order carefully before confirming.
Contact Us
For warranty, refunds, or product support, please contact us:
