Warranty & Refund Policy

Warranty Overview

The Shelvas LLC Warranty Policy applies only to products purchased directly from our official online store (shelvas.com). To ensure your product is authentic and covered, please purchase exclusively through our official store.

We take product quality very seriously. Each of our models undergoes rigorous testing before mass production, and every unit is inspected before shipping.

Since smartwatches and similar electronic devices consist of thousands of components and rely on both hardware and software, occasional issues may occur. We are committed to supporting our customers and provide a 180-day quality warranty from the date of delivery.

 

 

30-Day Money-Back Guarantee

We want you to shop with confidence. If you are not satisfied with your purchase from Shelvas LLC, you may request a return within 30 days of the order date, subject to the conditions below.

Products purchased at a discounted price or during any promotional offer are NOT eligible for refund.

 

Return Authorization (Required)

  • A Return Merchandise Authorization (RMA) must be requested within 30 days

  • Please email support@shelvas.com with your order number and return reason

  • Returns sent without approval may be refused or delayed

 

Refund & Return Conditions

To be eligible for a return:

  • Products must be unused and in the same physical condition as received

  • Items must not be broken, damaged, altered, or show signs of use

  • All accessories, manuals, and original packaging must be included

 

Refund Method by Return Reason

1. Quality Issues (Full Refund or Replacement)

  • Defective item

  • Damaged in transit

  • Incorrect item received

➡ Eligible for refund, replacement, or store credit, after verification


2. Non-Quality / Preference-Based Returns

Examples include:

  • Changed mind

  • No longer needed

  • Ordered by mistake

  • Did not like style, fit, or performance

➡ Eligible for store credit or exchange

➡ A 10% transaction fee and A 15% restock fee will be deducted

➡ Customer is responsible for return shipping

Preference-based returns are not considered product faults.

 

 

Time Limits & Exceptions

  • Return requests after 30 days are handled case by case and are not guaranteed

  • Holiday Exception: Orders placed in November and December may be returned until January 31 of the following year or 30 days, whichever is shorter.

 

Non-Refundable Items & Fees

The following are non-refundable:

  • Shipping and handling fees

  • Gift wrapping

  • Taxes, duties, customs, or VAT

 

Incomplete Returns

  • Missing accessories, packaging, or documentation may result in:

    • A 15% restocking fee, or

    • Deduction of the retail value of missing items

     

 

Refund Processing Time

  • Refunds are processed within 4 weeks after we receive and inspect the return

  • Refunds are issued to the original payment method, unless otherwise specified

 

 

Chargebacks & Dispute Policy

Customers are encouraged to contact Shelvas LLC before initiating a credit card chargeback.

Chargebacks filed without first attempting resolution through our return process may delay resolution by 60–90 days and may result in account restrictions.

We reserve the right to dispute chargebacks where products were delivered and policy terms were clearly disclosed.

 

 

180-Day Repair Warranty

Unless otherwise stated on the product page, Shelvas LLC products include a 180-day repair warranty from the delivery date.

  • Customer is responsible for shipping the product to us

  • Shelvas LLC covers shipping back after repair

 

Warranty Void If:

  • Damage results from misuse, accidents, water, or improper operation

  • Unauthorized repairs or modifications are performed

 

 

Not Covered Under Warranty

  • Products without proof of purchase

  • Lost or stolen items after delivery

  • Products outside the warranty period

  • Non-quality issues reported after 30 days

  • Free or promotional items

  • Purchases from unauthorized resellers

 

 

DOA (Defective on Arrival)

If your item arrives defective or damaged, contact us within 2 days of delivery.

Case 1: Physically Damaged Item

  • Email photos of the product and packaging

  • After verification, we will offer a replacement or partial refund

    (transaction, handling, and shipping fees may apply)

 

Case 2: Not Functioning

  • Email photos and a short video demonstrating the issue

  • After verification, we will offer a replacement or partial refund

 

 

Missing Items on Arrival

If any accessories or items are missing, contact support@shelvas.com with photos of the package and contents. We will investigate and provide a suitable resolution.

 

 

Order Cancellations

  • Orders may be canceled within 24 hours at no charge

  • After 24 hours, a 10% handling fee applies to cover payment processing costs

Please review your order carefully before confirming.

 

Contact Us

For warranty, refunds, or product support, please contact us:

📧 support@shelvas.com

🏢 Shelvas LLC

30 N Gould St Ste R, Sheridan, WY 82801, USA