Set up in minutes.Protected for years.
Every step, in plain language, with one simple rule that makes setup impossible to get wrong. Print it, keep it by the phone, or follow along on screen.
Stuck on a step? Email support@shelvas.com. We reply within 12 hours.
The golden rule: whenever the app asks Allow, OK, Set Up, or Confirm, tap yes. Your information stays on your phone. Every yes helps the watch protect you.
Charge and turn on
Magnetic cable, about two hours, one button.
Get the G Band app
Scan the QR code. No account or password.
Pair the watch
Say yes to each permission. Pairs in seconds.
Add family and test
Up to 5 emergency contacts, then a 10-second test.
What's in the box
Three steps. Then you're done.
Do this with the phone that will stay near the wearer — theirs, or the family phone that's usually home.
Charge & power on
Snap the magnetic charger onto the back of the watch for a few minutes, then press and hold the side button until the screen lights up.
Get the free GBand app
Download GBand — free forever, works with iPhone and Android. Open it, allow Bluetooth, and it will find your Halo on its own.
Add your family
In the app, add up to 5 emergency contacts — the people whose phones should ring if a fall is detected. Family members can install GBand on their own phones too.
Every step, on video.
Short videos, made slowly and clearly. Tap any one to play it above.
Test it once. For everyone's peace of mind.
The 30-second family test
With the watch on your wrist and a family member's phone nearby, follow the testing video above. When their phone rings and you talk through the watch — that's the moment this stops being a gadget and becomes real. Do it on day one.
If something's not right
The app can't find the watch
Make sure the watch screen is on and Bluetooth is enabled on the phone, then close and reopen GBand. Keep them within arm's reach while pairing.
How far can she be from the phone?
About 30 feet / 10 meters. As long as her phone is with her or nearby — around the house, in the garden — she's connected.
How often do I charge it?
Every 4–5 days. The family app shows the battery too, so you'll know before she runs low.
Can she shower with it?
Yes — IP68 rated. Shower, rain, dishes. It's designed to never come off.
Stuck on anything? A real person will help.
Email us and a human replies within one business day — usually much faster. No ticket numbers, no bots.
